Frequently Asked Questions

Everything you need to know about our high-performance electronic solutions.

Does ACASIS offer worldwide shipping?

Yes, we ship our electronic peripherals and storage solutions to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

What is the warranty period for ACASIS products?

All ACASIS products come with a standard 12-month limited warranty covering manufacturing defects. Please register your product on our website to ensure full coverage.

Are your capture cards and hubs compatible with both Mac and Windows?

Most ACASIS devices are plug-and-play compatible with Windows, macOS, and Linux. Specific system requirements are listed on each individual product page.

What is your return policy for electronics?

We offer a 30-day return window for items in their original packaging. If you experience technical issues, please contact our support team for troubleshooting before initiating a return.

How can I track my order status?

Once your order is processed, you will receive an email with a tracking number and a link to our tracking portal to monitor your shipment in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.